Swiss Property Solutions (SPS) is a Lugano-based Real Estate company. A local company with a global voice, our homegrown knowledge of the Swiss and Italian Lakes attracts property owners and holiday guests from all over the world. In possession of the largest property portfolio on Lake Lugano; we are the first port of call for those seeking to invest, relocate and stay in this beautiful region. We undertake professional Property Searches as well as more traditional Residential Sales and Rental services. Our expertise also extends to step-by-step support and guidance throughout the acquisition procedure, consultancy and buying for Interior Design schemes and the undertaking of residential refurbishment projects. Property Management that delivers peace-of-mind… The benefits of SPS Property Management are clear: • We provide a personal property management package to suit • We possess a secure key storage facility • We undertake weekly property inspections • Provide pool and garden maintenance • Maintain and monitor Utilities and Property Taxes • We represent owner’s at Condominium meetings • Our management services are designed to seamlessly incorporate holiday rentals • We can easily facilitate Homeowner stays and Holiday Rentals Why not enjoy lucrative rental income from your second home? SPS also aims to make your second home financially feasible and attractive. Forming a local point of contact for holiday guests, we also have the capacity and expertise to manage every aspect of your holiday rental; from initial enquiry, to check-in and check-out. We manage the housekeeping, arrival information, check-in procedure, provide a useful face-to-face contact during guests’ stay and 24-hour assistance, should anything go wrong. Our comprehensive rental service allows homeowners to relax, whilst keeping holiday guests happy and fulfilled with their holiday rental choice. Meet HHH It is through our successful collaboration with HHH Holiday Homes (HHH) that we can deliver our dedicated Holiday Rentals service. HHH has been providing expert holiday rental support and services across the Swiss Italian Lakes for over 10 years. HHH Holiday Rentals: • Operate a secure online database, with direct access to over 6000 holiday guests • Advertise all holiday homes on our professional website and the major marketing platforms (including Holiday Rentals, TripAdvisor, Airbnb and Booking.com) • Employ a dedicated multi-lingual booking team, 7 days a week (8am-11pm CET) • Employ an Accounts team to handle the payments, billing and payment reminders • Provide fully-illustrated guest Arrival Information and home user guide • Operate a professional cleaning and laundry service Benefit from centrally-located Headquarter in Lugano city • Provide face-face customer service at our Lugano office Bringing you 360° service We put people first. This is why our tailor-made solutions and services, employment of experienced professionals and our dedicated 24/7 service are always personal in what they achieve and deliver. We cover every angle of property ownership; so you don’t have to.
With our experience and big customer base of holiday guests we know who to approach, when it comes to marketing your Lake Lugano property as a high quality holiday rental. Our dedicated partner booking company comprises a truly global and multi-lingual team who is focussed in booking your holiday home 365 days of the year!
1. Object of processing
The Data Controller processes the personal data, which you (hereinafter referred to as "the Data Subject") provide for the sole purpose of responding to your requests and may only be disclosed to third parties if this is necessary for that purpose.2. Purpose of processing
Your personal data is processed without your express consent art. 6 lett. b), e) GDPR), for the following purposes:3. Method of processing
The processing of your personal data is carried out by means of the operations indicated in art. 4 Privacy Code and art. 4 n. 2) GDPR and precisely: collection, recording, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subject to both paper and electronic and/or automated processing.4. Storage time of processed data
Data are processed and kept for the time required for the purposes for which they were collected.5. Processing of navigation data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected in order to be associated with identified interested parties,but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct operation. The data could also be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the site.6. Security measures
The Data Controller has adopted a variety of security measures to protect your data against the risk of loss, misuse or alteration. In particular: it has adopted the measures set out in Articles 32-34 of the Privacy Code and Article 32 of the GDPR; it uses data encryption technology and protected data transmission protocols.7. Data access
Your data may be made accessible for the purposes set out in Articles 2.A) and 2.B)8. Communication of data
Without your express consent (ex art. 24 lett. a), b), d) Privacy Code and art. 6 lett. b) and c) GDPR), the Data Controller may communicate your data to Supervisory Bodies, Judicial Authorities as well as to all other subjects to whom communication is compulsory by law for the fulfilment of the aforementioned purposes. Your data will not be disseminated.9. Data transfer
The management and storage of personal data will take place in Europe, on servers located in Italy of the Data Controller and/or third-party companies appointed and duly appointed as Data Processors.10. Nature of data conferment and consequences of refusal to answer
The provision of data for the purposes set out in Art. 2 is compulsory as it is necessary to respond to requests for information.11. Rights of the data subject
In accordance with the provisions of Chapter III, Section I, GDPR, you may exercise the rights set forth therein and in particular: Right of access - To obtain confirmation as to whether or not personal data concerning you are being processed and, if so, to receive information relating, in particular, to: the purposes of the processing, the categories of personal data processed and the period of storage, the recipients to whom the data may be disclosed (Article 15, GDPR); Right to rectification - Obtain, without undue delay, rectification of inaccurate personal data concerning you and supplementation of incomplete personal data (Article 16, GDPR); Right to erasure - Obtain, without undue delay, the erasure of personal data concerning you, in the cases provided for in the GDPR (Article 17, GDPR); Right to restriction -Obtain from the Controller the restriction of processing, in the cases provided for by the GDPR (Article 18, GDPR); Right to portability -To receive, in a structured, commonly used and machine-readable format,the personal data concerning you provided to the Controller, as well as to obtain that it be transmitted to another controller without hindrance, in the cases provided for by the GDPR (Article 20, GDPR); Right to object - Object to the processing of personal data concerning you, unless there are legitimate grounds for the Data Controllers to continue the processing (Article 21, GDPR); Right to complain to the supervisory authority - Complain to:Federal Data Protection and Information Commissioner Feldeggweg 1 CH - 3003 Berne
12. Modalities for exercising rights
You may exercise your rights at any time by sending13. Questions or concerns
If at any time you believe that the Owner has not followed the above policy, please let us know by sending an email to privacy@happy.rentals and we will do our best to identify and resolve any concerns.14. Changes to this Policy
This Policy is subject to change. We therefore recommend that you check this Policy regularly and refer to the most up-to-date version. The latest version of the Privacy Policy is posted on this page, indicating the date it was last updated.
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